FAQ

Browse our store, add items to your cart, and follow the checkout prompts. You'll receive an order confirmation email once your order is placed.

No, our store uses guest checkout only. You don't need to create an account to place an order. Just add items to your cart and follow the checkout prompts. All order updates will be sent to the email address you provide.

When you place an order, you can check a box that confirms you're 18 or older and signs you up for emails from Joy, its parent company, PepsiCo, and PepsiCo's brands: news, offers, and sweepstakes. It's optional, it appears inline at checkout, and you can still order with it unchecked. Unsubscribe anytime via the link in any email.

We share order information with PepsiCo (the brand owner) and our service providers to run the store and fulfill your order. If you opt in at checkout, we also share your name and email address with Joy, PepsiCo's email program, for marketing purposes. Full details are in our Privacy Policy.

No - our products aren't age-restricted, so there's no age requirement to place an order. The "18 or older" wording you see at checkout is part of the optional email sign-up: if you opt in, you're confirming you're 18+ for marketing purposes only.

Once placed, your order may quickly enter fulfillment. Changes or cancellations can only be made before your order enters processing. If you need to make a change, contact us immediately at support@houseofpepsico.com.

Our support team is available Monday through Friday, 8 AM to 5 PM PST.

Order updates are sent to the email address you provided at checkout. You'll receive a confirmation email when your order is placed and a shipping confirmation with a tracking link once it ships.

If you can't find your emails, check your spam or junk folder, or reach out to us at support@houseofpepsico.com with the name and email used at checkout.

Sizing can vary by product and style. We recommend checking the sizing guide on each product page before ordering. If you're between sizes, sizing up is generally a safe bet. If you have questions about a specific item, reach out before you order and we'll help.

Our products are made by trusted manufacturing partners around the world. Where applicable, country of origin is listed on individual product pages or on the product itself.

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely.

A little care goes a long way. Here are some recommendations. For additional details, see individual product pages. If a product page includes specific care instructions, those take precedence over the guidelines here.

• Printed apparel: Turn inside out before washing. Machine wash cold with like colors. Use mild detergent, no bleach. Hang dry or tumble dry on low heat. Do not iron directly on printed areas.
• Embroidered items: Turn inside out before washing. Machine wash cold, no bleach. Hang dry preferred. Reshape while damp.
• Headwear: Spot clean with a damp cloth when possible. For deeper cleaning, hand wash in cold water. Air dry on a form or rounded surface to maintain shape. Do not machine wash structured or fitted hats.
• Socks: Turn inside out, machine wash cold, tumble dry on low heat.
• Accessories: Wipe clean with a dry cloth. Store away from direct sunlight.

We're real people and we're here to help. Reach our team at support@houseofpepsico.com. We're available Monday through Friday, 8 AM to 5 PM PST, and we aim to respond within one business day.

Our full shipping policy lives on its own page. View our Shipping policy.

Our full return and exchange policy lives on its own page. View our Returns & Exchanges policy.

If your tracking shows your order has been delivered but you haven't received it, please:

• Check around your delivery area, with neighbors, and with building management
• Wait 5 business days after the delivery scan, as packages sometimes arrive shortly after

If the package still hasn't turned up, contact us at support@houseofpepsico.com and we'll investigate with the carrier on your behalf.