Shipping
Orders are processed Monday through Friday, excluding holidays, and most ship within 2 to 5 business days. During peak periods, sales events, or holidays, processing may take a bit longer. Pre-order items ship on a different timeline. Please check the product page for the estimated ship date on any pre-order item.
Once your order has shipped, standard shipping takes 3 to 8 business days, and expedited shipping takes 1 to 3 business days. In total, you can expect standard orders to arrive 5 to 13 business days from the order date. These are estimates, and actual delivery times may vary.
Please note that expedited shipping only shortens delivery time after processing. It does not speed up order processing. Not all products are eligible for expedited shipping.
Delivery times can be affected by carrier delays during peak periods, sales events, and holidays. We recommend ordering early during these times to allow for an extra buffer.
Shipping rates are calculated at checkout based on your location and selected shipping method.
We work with multiple carriers, including USPS, UPS, FedEx, and DHL. The carrier for your order is selected automatically based on the shipping method and destination. You'll see the carrier and tracking number in your shipping confirmation email.
Items in your order may ship from different locations and arrive in separate packages on different days. If this happens, you'll receive a separate tracking number for each shipment. This is normal and does not mean part of your order is missing.
If you believe an item is missing after all shipments have been delivered, please contact us at support@houseofpepsico.com.
Once your order ships, you'll receive a confirmation email with a tracking number and a link to the carrier's tracking page. Tracking information may take up to 24 hours to become active after you receive the email.
If your tracking hasn't been updated in more than 48 hours, please contact us and we'll look into it.
We are unable to guarantee delivery to PO Boxes, APO, FPO, or military addresses. We recommend using a physical street address for the most reliable delivery experience.
We currently ship within the United States only, including Alaska and Hawaii.
Yes, we offer optional delivery protection at checkout. See our Returns & Exchanges policy for details on how protection works and how to file a claim.
Package protection is an optional add-on you can choose at checkout. It helps protect your order against common delivery problems like lost, stolen, or damaged packages, so we can make it right quickly if something goes wrong on the way to you.
No. It isn't a traditional insurance policy. Package protection is a service provided through our protection partner, ShipAid. If there's a delivery issue, our support team can file and manage the claim for you, or you can file one yourself at https://resolve.shipaid.com/ using the email or phone number from your order and your order number (it starts with HOP-).
When you add package protection, eligible delivery issues include:
- Lost packages
- Stolen packages, including porch theft
- Items damaged in transit
Coverage follows our store protection policy.
Just select package protection at checkout before you pay, and it's added as a small line item on your order. It won't delay anything: your order is fulfilled and shipped on the same timeline either way.
If you added package protection and your package is lost, stolen, or damaged, contact us at support@houseofpepsico.com with your order number and a short description of what happened, and we'll be happy to file and handle the claim for you.
Please include photos of any damage. Or file the claim yourself at https://resolve.shipaid.com/: enter the email or phone number from your order and your order number (starting with HOP-), and attach supporting images for damages.
We'll still help where we can, in line with our standard store policy. For a lost or stolen package, we may direct you to the carrier listed in your tracking information. Adding protection at checkout is the fastest path to a replacement or refund.
Depending on the situation, we'll typically resolve an eligible claim by either issuing a replacement shipment or refunding to your original payment method. We'll walk you through your options when we review the claim.
Please double-check your shipping address before completing your order, as we're unable to redirect packages once they've shipped. If you notice an error, contact us immediately at support@houseofpepsico.com, and we'll do our best to update it before your order leaves our facility.
If you have any questions about shipping, reach out to our support team at support@houseofpepsico.com. We're available Monday through Friday, 8 AM to 5 PM PST.