Returns & Exchanges

We accept returns and offer replacements or refunds for items that arrive:

Damaged during shipping
Defective due to a production issue (misprints, cracking, misalignment)
Incorrect (wrong item or wrong size shipped)

Claims must be submitted within 30 days of delivery.

Due to the nature of our products and fulfillment process, we are unable to accept returns for:

Change of mind
Incorrect size selected by the customer
Minor color variations between the screen display and the actual product
Items purchased at a discounted or sale price (all sale items are final sale)

We strongly encourage you to review the sizing guide on each product page before placing your order. If you're unsure about a size, reach out to us before purchasing and we'll help.

Your order number
A clear photo of the damaged, defective, or incorrect item
A brief description of the issue

Our team will review your claim and respond within one business day. We'll work with you on a replacement or refund.

We are unable to process direct exchanges due to inventory variability. If you need a different item or size, we recommend filing a return claim and placing a new order for the correct item.

If your tracking shows your order has been delivered but you haven't received it, please:

Check around your delivery area, with neighbors, and with building management
Wait 5 business days after the delivery scan, as packages sometimes arrive shortly after

If the package still hasn't turned up, contact us at support@houseofpepsico.com and we'll investigate with the carrier on your behalf.

We offer optional delivery protection at checkout. If you purchased package protection and your order is lost, damaged, or stolen in transit, contact our support team at support@houseofpepsico.com with your email address and order number. We'll file a claim on your behalf.

If you did not purchase delivery protection, we recommend contacting the carrier listed in your tracking information for assistance.

Pre-order items are subject to the same return policy. The 30-day claim window begins from the date of delivery, not the date the order was placed.

If you have any questions about returns, reach out to our support team at support@houseofpepsico.com. We're available Monday through Friday, 8 AM to 5 PM PST.