Refund policy
We accept return claims within 30 days of delivery.
What items are eligible for returns?
We accept returns and offer replacements or refunds for items that arrive damaged during shipping, defective due to a production issue (such as misprints, cracking, or misalignment), or incorrect (wrong item or wrong size shipped). Claims must be submitted within 30 days of delivery.
What items are not eligible for returns?
We are unable to accept returns for change of mind, incorrect size selected by the customer, minor color variations between the screen display and the actual product, or items purchased at a discounted or sale price. All sale items are final sale.
How do I file a return claim?
Contact us at support@houseofpepsico.com within 30 days of delivery with your order number, a clear photo of the damaged, defective, or incorrect item, and a brief description of the issue. Our team will review your claim and respond within one business day.
Can I exchange an item?
We are unable to process direct exchanges due to inventory variability. If you need a different item or size, file a return claim and place a new order for the correct item.
What if my order shows as delivered but I haven't received it?
If your tracking shows your order has been delivered but you haven't received it, please allow 5 business days after the delivery scan and check with neighbors and building management. If the package still hasn't arrived, contact us at support@houseofpepsico.com.
What if I purchased package protection at checkout?
We offer optional delivery protection at checkout. If you purchased package protection and your order is lost, damaged, or stolen in transit, contact us at support@houseofpepsico.com with your order details and we'll file a claim on your behalf.
How do returns work for pre-order items?
Pre-order items are subject to the same return policy. The 30-day claim window begins from the date of delivery, not the date the order was placed.
When will I receive my refund?
If your claim is approved, you'll be refunded on your original payment method within 10 business days. It can take additional time for your bank or credit card company to process and post the refund.
Who do I contact with return questions? For any return questions, contact us at support@houseofpepsico.com. We're available Monday through Friday, 8 AM to 5 PM PST.